Timer & time log
Capture support and project time as it happens.
For IT services
Time tracking built for IT services teams
Log support and project work by client, watch monthly spend, and invoice from the hours your team already captured.
- Clients, projects, and support work together
- Project spend for retainers and monthly support
- Invoices from tracked time
Built for teams that sell technical time
Managed support, projects, and retainers stay tied to the client — then roll into a bill.
Track
Technicians log time to the client and the project or support engagement.
Spend
Set a project spend amount and see billable work against it.
Invoice
Bill the client from tracked hours, including scheduled spend invoices.
See TracX in action
The same workspace — timer, projects, analytics, and invoicing.
Features
Day-to-day timekeeping for an IT services team, plus the controls you need as accounts grow.
Clients & projects
Organize each account’s work so hours stay billable and reviewable.
Analytics & reports
Filter time by technician, client, or project.
Client invoicing
Turn hours — and project spend — into invoices.
Approvals
Review time before it is billed.
Teams & departments
Group service desk, projects, and account staff.
Titles & promotions
See who is ready for the next technical or lead role. Learn more
Business exclusive
Promotion readiness from real work
The people carrying client work are already in the time log. TracX uses that history so leads promote with evidence.
Set titles for your services ladder, keep client time flowing, then review readiness by company, department, or team.
- Org chart & titles — map the ladder promotions are measured against
- Readiness scores — see who is already doing next-level work
- Retention — show a fair path to move up
Scores get sharper with consistent tracking. Set titles on day one; meaningful history typically builds over a few months of regular use.
Plans that grow with your team
Start free with up to three members. Upgrade when you need analytics, approvals, and full team structure.
Free
Basic time tracking for small teams
Free
Up to 3 members · per month
- 3 users
- Unlimited projects
- Unlimited clients
- Unlimited time logs
- Invoicing
Pro
Professional time tracking with analytics
$9.99
per member · per month
- Unlimited users
- Unlimited projects & clients
- Theme settings
- Import / Export
- Analytics and Reports
- Project Spend Limits
- Favorite Time Entries
- Invoicing
Popular
Business
Team structure plus promotion readiness
$15.99
per member · per month
- Everything in Pro
- Approvals
- Tasks, Teams, Departments
- Organizational Chart
- Promotions & SmartAnalytics
Ready to track client IT work with TracX?
Create a free workspace for your team in a few minutes.